Susan Salgado

THRIVE ONLINE: BUILDING ENGAGEMENT IN A VIRTUAL WORKFORCE

Workforce engagement is challenging in the best of times. During this pandemic, remote or virtual work has been forced upon organizations unexpectedly and challenged even the most engaged teams to bolster cultural connections and foster even greater teamwork. When the pandemic is over, many organizations will choose not to return to conventional workplaces – in fact, two-thirds of employees surveyed would prefer to remain virtual. In this keynote, Susan applies some of her best practices in employee engagement to the virtual workplace, focusing on the cultural impact of remote or virtual work and the leadership strategies that have the greatest impact on employee engagement in a virtual world.

REDEFINING LEADERSHIP IN THE CONTEXT OF CULTURE

Leadership alone doesn’t drive results—it’s the combination of leadership and culture that leads to exceptional outcomes. So whatever you seek to achieve, the leaders in your organization must be equipped with the skills and mindset to create a caring and accountable workplace where employees will be engaged and want to win. This talk focuses on the impact of leadership on culture, and leaves audiences with tools they can use to create caring yet driven teams.

BEYOND PING PONG TABLES: CREATING AN UPLIFTING CULTURE THAT DRIVES RESULTS

Every company has a culture, whether or not you have consciously designed that culture. The question is: Do your leaders understand your culture, and can they leverage your culture to achieve their goals? This talk focuses on creating a culture that yields a sustainable competitive advantage by aligning your values with the way your company operates, and the way your teams behave, to achieve outstanding results.

HIRE HARD, MANAGE EASY: BALANCING COMPETENCE AND CULTURAL FIT

Across industries and in businesses of all shapes and sizes, leaders are facing the same challenge: How do we hire the right people for our company? How do we know they will perform? How do we go beyond the candidates’ “canned” answers to really understand if there’s a cultural fit? And, once we get that fit, how do we make the right employees want to stay? This talk will leave your audience with the tools to create a blueprint for recruiting and retaining the best employees for your business.

HAPPY EMPLOYEES, HAPPY CUSTOMERS

It’s common sense: Take care of your staff, and your staff will take care of your customers. But many companies fail to recognize the impact of employee morale on the customer experience. That’s why this talk focuses on creating winning teams who deliver memorable, thoughtful customer experiences by first fostering a caring work environment where employees feel truly valued and appreciated.

Key takeaways from this keynote speech may include:

• The formula for creating a workplace environment that inspires staff to give their best to teammates and guests alike

• The delicate balance between the technical and emotional components of every customer experience

• The five best practices for creating remarkable customer experiences—and the language that will inspire these behaviors in your staff

• A three-step strategy from the keynote speaker for overcoming problems and mistakes

Best-fit audiences:

In this talk, leaders will learn from the keynote speaker how to inspire employees to go above and beyond for customers by creating a workplace characterized by trust, caring, and purpose.

This keynote speaker’s talk is appropriate for leaders and sales specialists in B-to-B and B-to-C businesses of all sizes and industries. In particular, it’s meant for businesses that want to differentiate their service by creating an emotional connection to enhance customers’ experiences.

HAPPILY ENGAGED: STRATEGIES FOR CREATING A TRUSTING, DRIVEN WORKPLACE

The majority of America’s workforce is actively disengaged. The antidote to this problem isn’t as complicated as you might think. The key to creating a workplace where employees go above and beyond begins with leaders who care. This keynote focuses on simple strategies for recognizing and addressing employee apathy on your team, to help convert passionless employees into ambassadors of your brand.

HOSPITALITY AT WORK: CREATING INIMITABLE ADVANTAGES THROUGH EMOTIONAL CONNECTIONS

What is hospitality? While most people think first of the hospitality industry—hotels, restaurants, and travel. But this talk focuses on an old-fashioned notion of hospitality that drives a competitive advantage in any business: caring for others. We all know that the best memories are rooted in feelings, and in this talk, you’ll learn how to create memories that last a lifetime—through your employees.

Key takeaways from this keynote speech may include:

• The true meaning of hospitality in the context of work

• Techniques to make your employees and customers feel safe, valued, and appreciated

• The effect that hospitality at home has on staff’s understanding of hospitality at work

• Methods for interweaving hospitality throughout your workplace culture in a way that drives results

Best-fit audiences:

Keynote speaker Susan Salgado’s core philosophy in business is that companies will achieve their best results when employees feel appreciated by employers. This talk is best suited to executives and senior leaders of customer-focused companies of all sizes, and across all industries, who are willing to look inside their companies to understand how to best relate outside of their companies. Susan’s philosophies, stories, and examples as a keynote speaker will be adjusted to suit your business’s goals of delivering exceptional customer experience.

From your customers, to your vendors, to your investors, to your community at large, employees must be ambassadors of your brand. It’s up to you, the leader, to extend the same sense of care—or hospitality—to your team that you hope is shared with each of your stakeholders.