Exceptional Customer Experiences
USA
Teri Yanovitch: Elevate Your Service Excellence! Unlock unparalleled customer satisfaction with Teri's proven strategies.
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About Teri
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Teri Yanovitch is a highly sought-after keynote speaker, celebrated for her exceptional contributions to the world of service excellence. With over three decades of experience, she is a true luminary in her field, offering organizations a wealth of knowledge, insights, and strategies to elevate their customer service to unprecedented levels.
Teri’s journey towards becoming a service excellence catalyst began with her foundational years as the Regional Southeast U.S. and Caribbean trainer for the Hertz Corporation. During this period, she honed her skills in delivering exceptional customer experiences, laying the groundwork for her future endeavors.
Her passion for service excellence led her to the prestigious Disney Institute, where she served as a speaker. In this capacity, Teri had the privilege of sharing Disney’s legendary customer service principles with organizations worldwide. Her tenure at Disney not only deepened her understanding of customer-centric cultures but also earned her accolades for her ability to translate these insights into tangible results.
Teri’s career trajectory continued to ascend as she assumed an executive role with Philip Crosby Associates, a pioneering force in total quality management. Here, she facilitated cultural transformations within organizations, spearheading their journeys toward excellence. Her expertise in implementing quality-driven strategies became a hallmark of her career.
In 1991, Teri founded her own firm, T.A. Yanovitch, Inc., where she crystallized her passion for helping organizations cultivate cultures of service excellence. Her client portfolio reads like a “who’s who” of industry leaders, including AAA, Marriott, Subway, America’s Blood Centers, and Florida’s Turnpike, among others. Teri’s influence transcends boundaries, proving her ability to adapt and apply her wealth of knowledge across diverse sectors.
Teri Yanovitch is also the author of the acclaimed book, “Unleashing Excellence – The Complete Guide to Ultimate Customer Service.” This comprehensive guide serves as a testament to her commitment to sharing her expertise and guiding leaders towards achieving service excellence and quality.
As a keynote speaker, Teri Yanovitch offers organizations an invaluable opportunity to tap into her vast reservoir of knowledge and experience. Her presentations are not just informative; they are transformational. Teri equips audiences with actionable strategies, inspiring them to foster a culture of service excellence that leads to increased customer loyalty, enhanced brand reputation, and sustainable growth. Her keynotes are customized to address the unique needs of each organization, ensuring practical takeaways that can be implemented immediately.
Teri Yanovitch is more than a speaker; she is a service excellence visionary, a change agent, and a trusted partner in the journey towards organizational greatness. By booking Teri as a keynote speaker, organizations open the door to a world of possibilities, where service excellence becomes a defining attribute and a pathway to unparalleled success.
See keynotes with Teri YanovitchHow do you translate Disney’s incredible 60 year success into simple strategies and tactics that any organization can apply? This program takes a look at how Disney engages the hearts and minds of its employees to want to deliver “the extra”, even with no one watching. It explores how they consistently deliver a seamless experience through a common set of defined behaviors that become a way of life in both internal and external service situations. Through personal stories and anecdotes, audience participants learn how Disney separates itself from its competition. If you want to catapult your organization from offering ordinary customer experiences to extraordinary experiences, like Disney does, the lessons learned can be easily translated to your industry.
Participants will:
Superior customer service can be an essential source of strength and brand as companies look to differentiate themselves from their competition. Everything your customers see, hear, smell and touch has an impact on the perception of their experience and of your organization. This program shares techniques and tools that allow you to immediately apply and raise your current level of service to a higher level of extraordinary service. Attendees will learn how to create a seamless experience of service excellence for both internal and external customers.
Participants will:
The delivery of excellent service should be viewed as a way of life within an organization. World-class customer service doesn’t just happen, it must be planned and managed if it is to be delivered consistently. This means ingraining it into the fabric of the organization so that it becomes known that service excellence is “how we do business”. To do this, a service philosophy and service standards need to be established so all employees know the expectations of how to deliver great service. The customer experience must be orchestrated to ensure all opportunities to create exceptional and memorable moments will happen consistently. This program will identify the leadership actions needed to create and sustain a culture of service excellence.
Participants will:
Teri, everyone was so pleased with last week's program with you as the speaker. I'd say you were a big hit! Your topic was relevant, your delivery very engaging and interactive, and the participants left with very specific take-aways.
Karen Sistare
THANK YOU for being with us. I regret we did not have more time to hear your stories. You were delightful and the survey feedback on you is a 5 out of 5! I hope we can do business again someday!
Lois Hegland
To say that you were a “hit” at our Senior Management Conference this last week on St. Simons Island would be an understatement. I’ve received numerous compliments regarding your presentation and the quality of the content. As a plus, those who had the opportunity to visit with you liked you personally as well. Thanks again for a terrific experience.
Richard A. Collinsworth
Thank you for your participation in GMAC’s annual conference. Your lively session was informative and well- received. It was clear that attendees appreciated the topic and your interactive mode of delivery. We value you sharing your expertise with the group and making it relevant for them. As I told you right after the session, it’s tough for one person to hold the attention of 500 people for 90 minutes. And that you did masterfully!
Thank you for speaking at the ABC Leadership Forum in Vancouver. Your presentation, based on the evaluations for the session, was very well received by the Forum participants. You exceeded all our expectations.
It was so great to watch your enthusiastic commitment and to doing the very best possible job of putting it across to a room of people you’d never seen before and would probably never see again. I always felt I was getting full measure and that you liked us and what you were doing.
Teri Yanovitch is an accomplished ambassador for service excellence. Her expertise and “hands-on” experience with companies known for delivering world-class service provide unique credentials. Her passion and gift for bringing the message alive are delightfully contagious and highly motivating. She stimulates participants to put into immediate action the concepts and attitudes essential to consistently delight their customers and exceed their highest expectations. Teri received great feedback at the recent national AAA/CAA HR and Training Conference.
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