Revolutionizing Customer Service
USA
Discover the secrets of world-class customer experiences with John DiJulius, bestselling author and speaker.
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About John
Keynote
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Meet John DiJulius, the renowned keynote speaker and visionary expert in crafting an unforgettable customer Customer experience. With a compelling ability to inspire, motivate, and empower, John’s passion for customer service excellence has made him a sought-after keynote speaker for organizations worldwide.
Drawing from decades of hands-on experience and collaboration with global giants like Starbucks, Lexus, and Ritz-Carlton, John has mastered the art of creating authentic connections with customers. His journey began as a successful entrepreneur, building three thriving businesses, including The DiJulius Group, John Robert’s Spa, and the impactful non-profit, Believe in Dreams.
As a bestselling author, John’s writings, including “The Relationship Economy“, “The Customer Service Revolution” and “The Employee Experience Revolution”, have become essential guides for businesses seeking to elevate their customer service game. He not only shares the what but, more importantly, the how – practical strategies that turn concepts into real-world success stories.
John’s expertise in building customer-centric cultures enables organizations to stand out from the competition. By leveraging his research-backed knowledge, your team can make lasting impressions, fostering unwavering customer loyalty and advocacy.
With John DiJulius as your guide, your organization will embark on a journey towards unparalleled success. Witness the power of his captivating presence and engaging delivery as he leads your team to create a brand that customers can’t resist.
See keynotes with John DiJuliusAs leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command.
Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.
Welcome to The Employee Experience Revolution: Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose.
You will learn:
To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is: expectations are higher than ever and one negative review can permanently ruin your reputation.
Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
Takeaways this keynote:
Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important. Businesses that master The Relationship Economy will have an incredible advantage that separates them from the competition.
Takeaways this keynote:
Overall customer satisfaction is at 73.6, its lowest point in over 15 years. And since the start of the pandemic, satisfaction has been dropping like a rock. What is behind all the deteriorating customer service? Several things, such as: employee burnout, low employee morale, high employee turnover, staff shortage, poor reactive hiring, no training of new employees, supply chain issues, and not managing customer’s expectations–which all results in angry customers.
What needs to be your number one business strategy? “BX STRONG” (Brand eXperience Strong). The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and member.
Takeaways this keynote:
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