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Revolutionizing Customer Service

John DiJulius

travels from USA

Discover the secrets of world-class customer experiences with John DiJulius, bestselling author and speaker.

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Unleash your organization's true potential with John DiJulius, the undisputed authority on customer service excellence. Elevate your brand, increase customer loyalty, and drive remarkable growth. With a proven track record working with industry giants like Starbucks, Lexus, and Ritz-Carlton, John's transformative keynotes will equip your team with actionable strategies to create unforgettable customer experiences. Make your organization the one customers can't live without.

Why you should book John DiJulius for your next event

  • With John you’ll discover the proven strategies used by top brands like Starbucks and Ritz-Carlton. Your team will gain invaluable insights to create exceptional customer experiences, driving customer loyalty and advocacy.
  • John DiJulius doesn’t just inspire; he equips your team with practical tools and techniques to implement right away. Your organization will witness immediate improvements in customer satisfaction and retention.
  • Your audience will be captivated by John’s dynamic presentations, delivering thought-provoking talks that inspire action and foster a culture of exceptional customer service.

Meet John DiJulius, the renowned keynote speaker and visionary expert in crafting an unforgettable customer Customer experience. With a compelling ability to inspire, motivate, and empower, John’s passion for customer service excellence has made him a sought-after keynote speaker for organizations worldwide.

Drawing from decades of hands-on experience and collaboration with global giants like Starbucks, Lexus, and Ritz-Carlton, John has mastered the art of creating authentic connections with customers. His journey began as a successful entrepreneur, building three thriving businesses, including The DiJulius Group, John Robert’s Spa, and the impactful non-profit, Believe in Dreams.

As a bestselling author, John’s writings, including “The Relationship Economy“, “The Customer Service Revolution” and “The Employee Experience Revolution”, have become essential guides for businesses seeking to elevate their customer service game. He not only shares the what but, more importantly, the how – practical strategies that turn concepts into real-world success stories.

John’s expertise in building customer-centric cultures enables organizations to stand out from the competition. By leveraging his research-backed knowledge, your team can make lasting impressions, fostering unwavering customer loyalty and advocacy.

With John DiJulius as your guide, your organization will embark on a journey towards unparalleled success. Witness the power of his captivating presence and engaging delivery as he leads your team to create a brand that customers can’t resist.

See keynotes with John DiJulius
Keynote by speaker John DiJulius

The Employee Experience Revolution: Increase Morale, Retain your Workforce & Drive Business Growth

As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command.

Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.

Welcome to The Employee Experience Revolution: Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose.

You will learn:

  • How to build & develop great leaders.
  • Creating a Recruitment Experience.
  • Creating an Onboarding Experience.
  • How to retain your top talent.
  • Be the best professional decision of your employees.
  • Leaving a Leadership Legacy.
  • Power of Purpose.
Keynote by speaker John DiJulius

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees & Change the World

To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is: expectations are higher than ever and one negative review can permanently ruin your reputation.

Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!

Takeaways this keynote:

  • How to increase your employee’s service aptitude.
  • How to develop compassion & empathy for your customers.
  • How to create a Customer Experience Action statement.
  • How to create non-negotiable standards that every team member will follow.
  • How to build a relationship with your customer that makes you the brand they can’t live without.
  • How to deliver a consistent world-class customer experience.
  • How you are the experience, not technology.
  • How to make every moment with the customer intentional.
Keynote by speaker John DiJulius

The Relationship Economy: Building Strong Customer Connections in the Digital Age

Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important. Businesses that master The Relationship Economy will have an incredible advantage that separates them from the competition.

Takeaways this keynote:

  • How the technological revolution is impacting our society.
  • How the lack of social skills is the problem of business leaders to solve.
  • How to use technology to perform basic tasks, enabling employees to focus on building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction.
  • How to build a culture that creates emotional connections with your customers.
  • How to create relationship building training for new and existing employees.
  • How to build relationships utilizing the five key skills.
  • How to become the brand customers and employees cannot live without.
  • How to make price irrelevant.
Keynote by speaker John DiJulius

"BX Strong" (Brand Experience Strong)

Overall customer satisfaction is at 73.6, its lowest point in over 15 years. And since the start of the pandemic, satisfaction has been dropping like a rock. What is behind all the deteriorating customer service? Several things, such as: employee burnout, low employee morale, high employee turnover, staff shortage, poor reactive hiring, no training of new employees, supply chain issues, and not managing customer’s expectations–which all results in angry customers.

What needs to be your number one business strategy? “BX STRONG” (Brand eXperience Strong). The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and member.

Takeaways this keynote:

  • Turn the Great Resignation era into a Great Opportunity.
  • What the 2 biggest mistakes companies are making right now.
  • Stop calling it a labor shortage, it is a turnover crisis.
Watch John DiJulius in action

Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron

See keynotes with John DiJulius
Non-binding request for John DiJulius

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Keynote topics with John DiJulius