Boost Customer Loyalty: Transforming Poor Experiences into Customer Delight
USA
Elevate your organization's customer experience with keynote speaker Shep Hyken, renowned for unlocking the secrets to customer loyalty and engagement.
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About Shep
Keynote
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Introducing Shep Hyken, the keynote speaker who brings the power of motivation and expertise to transform your organization’s customer experience. As a renowned CX thought leader and bestselling author, Shep Hyken is the driving force behind some of the world’s most customer-centric organizations, including Disney and FedEx. Now, you have the exclusive opportunity to book Shep Hyken for your event and unlock the secrets to exceptional customer service.
Shep Hyken is not your ordinary motivational speaker. He understands the challenges faced by businesses in today’s competitive landscape and provides actionable strategies that deliver real results. With his engaging and dynamic presentations, Shep Hyken inspires your team to adopt a customer-centric mindset, driving growth, loyalty, and profitability.
When you book Shep Hyken for your event, you gain access to his invaluable insights gained from working with industry giants. Drawing on his extensive experience, Shep Hyken reveals the proven tactics that have transformed companies into customer service powerhouses. His books, read by millions, offer a deep dive into building customer loyalty, creating unforgettable experiences, and cultivating a customer-focused culture.
Shep Hyken’s keynotes are tailored to your specific needs, whether you’re looking to revolutionize customer experiences, drive employee engagement, or harness the power of convenience. With his captivating presence and persuasive communication style, Shep captivates audiences and leaves a lasting impact that drives immediate action.
So, don’t miss out on this opportunity to transform your organization. Book Shep Hyken for your event and discover the keys to unlocking exceptional customer service. Your team will be motivated, inspired, and equipped with the tools to deliver remarkable experiences that keep customers coming back.
See keynotes with Shep HykenOur customers are smarter than ever before. They no longer compare us to a direct competitor, but instead to the best customer experience they have ever had from anyone in any company.
The customer service and CX bar have been raised. Now, more than ever, we must deliver an amazing customer experience that sets us apart from our competitors.
In this fast-paced and informative presentation, Shep shares strategies and tactics that the best organizations use to differentiate themselves from their competitors and create fierce customer loyalty.
He will pull the best content from his books and articles most appropriate for your audience. This could include simple, common-sense strategies to create a customer-focused culture and more!
The audience will walk away with ideas they can put to use almost immediately.
How easy are you to do business with?
Whether you know it or not, your customers compare you to the easiest companies to do business with, such as Amazon, Apple, and others. They set the benchmark when it comes to an easy and friction-free experience.
A convenient customer experience could be what differentiates you from your competition. When all else is equal (your products and service), the company that offers an easier—as in more convenient—experience will win.
Shep reveals the six Convenience Principles that will give you a competitive edge. It’s time to join the revolution—the Convenience Revolution!
We’ve experienced (or are currently experiencing) scary times, such as a rocky economy, employment issues, supply chain issues, and even a worldwide pandemic.
Amid tough times and/or a crisis, we must stay focused on taking care of our customers and employees.
Shep shares ideas and tactics to help maintain and improve customer service and CX during tough times and beyond.
Business is about relationships… relationships with both customers and colleagues.
People want to do business and work with companies and people who are amazing… people who consistently meet and even exceed expectations.
It’s not as hard as you might think. Many people see the word amazement as a WOW experience that goes over the top.
On the contrary, being amazing is within everyone’s grasp.
In this fast-paced, entertaining and informative presentation, Shep shares specific tactics and tools to help the audience, as individuals, build stronger relationships that create confidence and deliver an amazing experience to their customers and colleagues.
Being amazing is about being consistent and predictable. It’s a mindset and a choice. And the choice is simple… Be Amazing or Go Home!
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