Ilenia Vidili

This keynote is designed for forward-thinking business leaders, CX professionals, and whoever is seeking to navigate the complexities of modern customer engagement. The core challenge facing many businesses today lies in achieving the right equilibrium in maintaining a genuine customer connection and harnessing the power of artificial intelligence.

As organisations strive to stay relevant in an increasingly competitive world, they often grapple with the dilemma of enhancing operational efficiency, streamlining processes, and personalising interactions while keeping the authenticity and empathy of the warm human touch.

Using two of the elements of her customer-centric framework, Ilenia Vidili will explore crucial strategies for striking this delicate balance. Through a combination of insights, case studies, and interactive exercises, attendees will learn how to leverage the power of AI without sacrificing the human element and foster authentic customer relationships.

In this keynote speech, Ilenia Vidili will take attendees on a journey to uncover the blueprint for creating a customer-centric organisation that not only fosters customer loyalty but also fuels sustainable business growth. This talk is tailored for business leaders, executives, managers, and professionals across industries who aspire to prioritize customers in their companies.

The prevalent challenge facing many businesses today is loss of relevance due to commoditisation of products, low customer satisfaction scores, and the struggle to retain and engage with customers. As companies grapple with shifting consumer expectations and increasing competition, the need to build a customer-centric culture has never been more urgent.

Following Ilenia’s customer-centric framework this keynote illuminates the path to establishing customer-centricity successfully. Through a blend of strategies, principles, and real-world examples, attendees will gain actionable insights into integrating a customer focus into daily operations and decision-making processes.

By the end of this keynote, attendees will emerge equipped with the knowledge and inspiration to embark on their own customer-centric journey by thinking differently, turning product mentalities into people mentalities, and creating more value for their customers.

It is no big secret that our world has a trust problem. The vacuum formed by the lack of trust in institutions and governments is creating a big threat for businesses but also a unique opportunity. Savvy companies know that creating strong customer relationships that stand the test of time is the result of consistently earning their trust.

Trust stands as the bedrock of successful customer relationships. This keynote is tailored for business leaders, customer experience, marketing professionals, and anyone keen on understanding and enhancing customer trust within their organization.

Through the trust element of Ilenia’s customer-centric framework, this dynamic keynote will blend practical insights, real-world case studies, and trust-building strategies. From integrity and empathy to competence and reliability, participants will explore actionable ways for earning, maintaining, and regaining customer trust.

By the end of this keynote, attendees will be empowered to embed a trust strategy in their organisation, resulting in stronger customer relationships, loyalty, and sustainable business growth in an era where trust reigns supreme.

Ilenia’s customizable keynotes are more than just presentations – they’re immersive experiences crafted to align seamlessly with your audience’s interests and priorities. Whether you’re addressing industry professionals, executives, or employees of a specific department, Ilenia will work closely with you to tailor every aspect of the content to their specific needs and preferences.

Through a tailored keynote with Ilenia and her team, you’ll gain the flexibility to shape the keynote according to your audience’s goals, pain points, and desired outcomes. From refining the focus to incorporating relevant case studies and practical insights, every aspect of the keynote can be personalised to ensure maximum relevance and resonance.

With Ilenia’s tailored keynotes, you can deliver a memorable and impactful presentation that leaves a lasting impression on your client and audience. Whether you’re looking to inspire action, drive results, or spark meaningful conversations, our tailored keynotes are the perfect solution for unlocking the full potential of your event.