Blake Morgan
Named a Top 40 keynote speaker, Blake Morgan delivers future-ready CX strategies trusted by Amazon, Marriott, and Coca-Cola.
Why book Blake Morgan for your next event
- Dubbed “The Queen of CX” by Meta, Blake Morgan has become one of the most recognized thought leaders in customer experience. Organizations worldwide trust her expertise to shape strategies that deliver loyalty, growth, and competitive advantage.
- As the bestselling author of The 8 Laws of Customer-Focused Leadership, Blake empowers executives with proven frameworks for building customer-centric cultures. Her books are widely adopted by leaders seeking to align business success with customer needs.
- Named one of the Top 40 female keynote speakers by Real Leaders magazine, Blake is recognized for her global influence in shaping customer experience strategies. Her insights help leaders future-proof their organizations in rapidly changing markets.
Non-binding request for Blake Morgan
The Queen of Customer Experience Leadership
Dubbed “The Queen of CX” by Meta, Blake Morgan is a customer experience futurist and bestselling author. Trusted by Amazon, Coca-Cola, and Marriott, she equips leaders with proven frameworks to transform CX into growth, loyalty, and lasting competitive advantage.
Keynote Speaker Blake Morgan is a globally recognized customer experience futurist, bestselling author, and thought leader who helps organizations thrive by putting the customer at the heart of their strategy. Known as “The Queen of CX” by Meta, she has been named one of the Top 40 female keynote speakers by Real Leaders magazine, affirming her position as a trusted voice in customer-focused leadership.
Blake is the author of three influential books, including The 8 Laws of Customer-Focused Leadership, which provides executives with a proven framework for building resilient, customer-first organizations. As host of The Modern Customer Podcast, a LinkedIn Top Voice, and a Forbes contributor, she brings cutting-edge insights and actionable strategies that inspire leaders to rethink the role of customer experience in business success.
Her impact extends into the classroom as a LinkedIn Learning instructor, guest lecturer at Columbia University and UC San Diego, and adjunct faculty at Rutgers University’s executive MBA program. Beyond academia, she has advised global brands such as Amazon, Marriott, Coca-Cola, and AT&T, translating customer experience innovation into measurable business results.
When you book Blake Morgan for your event, you secure more than an inspiring speaker, you gain a strategic partner who equips your organization with the tools, insights, and vision to transform customer experience into your most powerful driver of growth and loyalty.
Keynotes
Keynote by Blake Morgan :
The 8 Laws Of Customer Focused Leadership
One thing is clear: customers are more fickle than ever, and loyalty to any one brand is fading. At the same time, many well-intentioned companies are still falling short of customer expectations, despite having everything they need to succeed.
Customer experience has changed. New technologies, shifting values, generational demands, economic uncertainty, and the speed of innovation are redefining what customers expect. So how do you stay customer-focused in the face of all this?
CX futurist Blake Morgan shares eight new laws that today’s most successful companies follow. Backed by cutting-edge research and insights from top industry leaders, this book is a guide to putting the customer first, every single day.
Customer experience is a decision leaders must make every day, and this book shows you how:
Create a customer experience mindset.
eXceed long-term profit expectations by giving up short-term profits.
Lay out your customer experience strategy creation and stick to it.
Embark on your 90-day get started plan.
Anticipate the future by being a customer experience futurist.
Don’t forget that employees are customers too.
Evaluate success and measure what can be measured.
Reaffirm the priority – keep CX front and center.
Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader.
Keynote by Blake Morgan :
4 Ways to Make a Customer Experience a Decision
In this speech, CX expert and best-selling author Blake Morgan walks you through her WAYS framework, a practical guide for turning customer experience into an everyday business decision.
Join this session to hear real-world examples and clear action items for each step in the framework.
No matter where you are in your customer experience journey, this keynote will help you move forward, connect with today’s customers, and stand out from the competition.
Keynote by Blake Morgan :
Designing AI Experiences That Customers Remember
AI is everywhere, yet most customer experiences still fall flat. In this keynote, Blake reveals how AI can move beyond automation to create meaningful, emotional moments at scale.
She shares real-world stories from brands like United Airlines, Canva, and Replicant to show what’s possible when AI is designed with empathy and purpose.
This keynote is built for customer experience leaders, digital strategists, employee experience teams, and innovation executives looking to use AI more intentionally.
Core message: The best AI experiences don’t feel artificial. They feel unforgettable.
Blake Morgan - Customer Experience Keynote Speaker - Highlight Reel
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