Over 98% of the most highly engaged employees say their workplace helps them feel a sense of belonging to their company and its culture (Steelcase). Yes, our business environments have changed drastically since Working From Home (#WFH) has been imposed upon us. Researches from Environmental psychology, show the transactions and interrelationships between people and their physical surroundings, demonstrating how and why our environment impacts our State: thinking, feeling & behaviours.

To thrive in their job, career, your Leaders, Managers and employees need to have a working environment who is going to support them, not hinder them. In this session, you will discover Claire's own BizShui Creation; a blend of the ancient Feng Shui principles with the modern business needs to optimize workplaces and home-office.

Balanced, healthy & harmonious environments mean happy, creative, confident workforce who feel good in themselves, strive to deliver exceptional customer experiences and are working towards increasing profitability, isn't it what all businesses try to achieve?

Outcomes: 

• Make simple but powerful changes in your environment to maximize your productive, without having to cost anything...
• Boost confidence, focus and drive, enhancing a positive mindset and peace of mind
• Achieve a healthy work/life balance to increase happiness, conduce greater creativity and optimize performances

A Gallup study revealed that 89% of employers believe that workers leave their company for more money. In reality, a mere 12% of workers actually leave for more money.

Leaders want to be running efficient, productive, and profitable businesses, however pushing, driving, demanding from their workforce constant results with too much emphasis on productivity will kill their brand and reputation.

Business leaders must bring more care into what they do; 21st century leaders will lead with the Yin bringing more compassionate, better communication, supporting, engaging and inspiring their people and manage with the Yang to achieve thriving balanced business.

We are entering a new era. It is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment. I will share with the audience the core   principles to apply to being a Caring Leader enhancing their environment, increasing their employees’ engagement and customer loyalty.

Engaged, inspired, cared for employees feel good and they don’t just serve customers but they truly care about doing what is right for them and THAT IS what will increase customer loyalty, ultimately your bottom line.

According to a Gallup poll, a staggering 63% of employees said they are not engaged at work, compared to only 13% which are. And 24% are ‘actively disengaged’, indicating they are unhappy and unproductive at work and liable to spread negativity to coworkers.

Do you want to know the secret of success? putting your people first... Discover practical ways to get your employees buzzed up, enhancing their working environment, showing them that you care will increase their performances ultimately your customer loyalty. Happy Employees, happy customers, happy bottom line...

Figures show that 9% of customers will stop buying from you because of your price, 14% because of their dissatisfaction and an astonishing 68% leaving because they perceived indifference from their favorite businesses.

Can you really afford to take your loyal customers for granted? Businesses must love their customers, all of their customers: the Advocates, the Apathetics and the Saboteurs.

In this high-energy presentation you will discover the 5 current mistakes seen in organizations to lose customers and their loyalty.

You want to increase your profitability, don't you? so can't afford to be clueless about the customer service you deliver! 82% of customers will not return to your organisation if poor service is received...

Imagine finding a way to increase your customer loyalty by understanding what is happening in your business when you are not there, discovering if your employees deliver on your brand promise or not, and if they create exceptional customer experiences consistently.

Let the Mystery Shopping Queen share with you during this dynamic presentation, the secrets of exponential growth with the powerful tool of Mystery Shopping.

Through real-life customer service stories, Claire will inspire you to take action, drive change and increase performances by taking a customer-centric approach.

This workshop will be teaching you the core principles to apply for being a human leader to nurture a Caring Service Culture by mastering the CARED framework.

Learning Outcomes: 

• Develop an Employee and Customer-Centric organisation
• Nurture Caring Leadership Characteristics
• Improve operational efficiencies
• Measure, recognize and reward customer-focused performance excellence