5.00 of 5
Top rated!5 of 5
Ilenia is incredibly engaging, inspiring and motivating. Her passion for customer-centricity shines through. Her workshop was full of best practices and insights. We walked away with so much from it!
Steve Spiro
CEO, Halotherapy Solutions
Ilenia Vidili is a sought-after customer-centricity advisor, international keynote speaker, and acclaimed author.
Her mission is to help businesses achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers. Through her keynote speeches, Ilenia has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oréal, KLM, and Harrods.
Ilenia is the author of "Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism", a definitive roadmap for leaders to transform into truly customer-centric companies. The foundation of her book is her successful customer-centric framework that is used as a blueprint by companies around the world. She is a LinkedIn Learning instructor on customer trust and customer-centricity.
Audiences describe Ilenia's talks as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. Ilenia also involves participants encouraging dialogue and discussion, and providing practical techniques they could apply to their work immediately.
Having lived and worked in many countries, she holds a global perspective on today’s crucial business challenges. She believes that there has never been a more critical time for change and she advises decision makers to connect their minds and hearts when leading businesses. Driven by bringing humanity to business, her mission is to see a brighter future where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society.
Ilenia lived in Spain and South East Asia for four years combined. Then in Cambridge, UK for nearly 10 years where she graduated from university and worked in various multinationals and start-ups. She can deliver her keynotes in Italian, English, and Spanish.
5 of 5
Ilenia is incredibly engaging, inspiring and motivating. Her passion for customer-centricity shines through. Her workshop was full of best practices and insights. We walked away with so much from it!
Steve Spiro CEO, Halotherapy Solutions
5 of 5
I have hired Ilenia as a speaker for the first Italian CX Day in Milan. Her speech was very inspiring and interesting. She’s a very brilliant and excellent orator and she knows how to capture the audience's attention. Thank you Ilenia!
Sabrina Cristina Cantono Head of Conference, Soiel International
5 of 5
I would not hesitate to recommend Ilenia as speaker, she is an incredibly natural and engaging orator and exceptionally knowledgeable within her field. She was a great asset to the conference agenda and a genuine pleasure to work with.
Pete Swift Managing Director at DIGIT
5 of 5
I hired Ilenia as a speaker on Customer Centricity for our annual conference with top Sales Agents. She was inspiring, clear and gave us a lot of tips easy to understand.
Stefano Fava Head of Learning & Development, Alleanza Assicurazioni
5 of 5
In very dynamic and chaotic circumstances in the airline industry and for KLM customer centricity remains to be a key element of our strategy. Thanks to Ilenia’s online book presentation we got inspired on customer centricity and important pillars of humanity, technology and culture. It is always good to hear about other organization’s best practices. Thank you Ilenia for spreading the word.
Elke Van den Hout Culture Change Manager, KLM Royal Dutch Airlines
5 of 5
Ilenia is very inspiring and motivating. Her guest lecture about customer-centricity was practical and engaging. Thanks to Ilenia, my students got a useful and insightful example of how they can use consumer understanding in practice.
Minna Lammi Associate Professor in Sustainable Enterprise, Anglia Ruskin University Cambridge
5 of 5
Ilenia truly is a master of customer experience. Her insights are spot-on, and she brought our audience so much in just an hour! If you need someone to speak about customer experience, reach out to Ilenia.
Aaron Polmeer President & Chairman of International Association of Digital Marketing and CEO of DigiMarcon
5 of 5
One of the highest-scoring talks at the event, I will definitely be having Ilenia again.
Jack Richards Conference Manager, Richmond Events
Watch Ilenia Vidili in action
The world is evolving at breakneck speed—but most organisations aren’t. 52% of Fortune 500 companies have vanished since 2000*. Why? Legacy systems, outdated thinking, and rigid business models leave companies blind to shifting customer expectations and market earthquakes. The result? As giants fall, agile disruptors rise and take over.
The cost of inertia:
Disruption isn’t just about technology—it’s about mindset. Companies that resist change risk irrelevance, while disruptors—big and small—identify gaps, adapt with agility, and reshape entire industries. Domino’s transformed from a struggling pizza chain into a tech-first powerhouse by obsessing over customer pain points and challenging outdated thinking. If they can disrupt themselves, why can’t you?
Through her B.E.T. framework., Ilenia Vidili reveals how organisations of all sizes can adopt the Disruptor’s Mindset to outpace competitors and rewrite industry rules. This provocative keynote is for business leaders, executives, and professionals across industries who refuse to settle for "business as usual, want to challenge the status quo, and break traditional thinking. This session will inspire attendees to act, equip them to lead, and warn about the cost of inertia.
Many businesses face the challenge of balancing genuine customer connection with AI's potential. Ilenia will explore essential strategies for achieving this balance using her customer-centric framework.
This keynote is for forward-thinking business leaders, CX professionals, and anyone navigating modern customer engagement complexities.
Attendees will learn to leverage AI without losing the human touch, fostering authentic customer relationships through insights, case studies, and customer-centric strategies.
The prevalent challenge facing many businesses today is loss of relevance due to commoditisation of products, low customer satisfaction scores, and the struggle to retain and engage with customers.
In this keynote, Ilenia unveils her successful framework for building a customer-centric organisation that drives both loyalty and sustainable growth.
Tailored for business leaders, executives, managers, and professionals, participants will gain actionable insights for integrating a customer focus into daily operations and decision-making.
Ilenia’s customizable keynotes are more than just presentations – they’re immersive experiences crafted to align seamlessly with your audience’s interests and priorities. Whether you’re addressing industry professionals, executives, or employees of a specific department, Ilenia will work closely with you to tailor every aspect of the content to their specific needs and preferences.
Through a tailored keynote with Ilenia and her team, you’ll gain the flexibility to shape the keynote according to your audience’s goals, pain points, and desired outcomes. From refining the focus to incorporating relevant case studies and practical insights, every aspect of the keynote can be personalised to ensure maximum relevance and resonance.
With Ilenia’s tailored keynotes, you can deliver a memorable and impactful presentation that leaves a lasting impression on your client and audience. Whether you’re looking to inspire action, drive results, or spark meaningful conversations, our tailored keynotes are the perfect solution for unlocking the full potential of your event.
