Louie Gravance
Louie Gravance, the architect behind Disney's service excellence programs. He now empowers businesses with strategies for exceptional customer experiences.
Why you should book Louie Gravance for your next event
- As a key figure in Disney Institute, Louie Gravance has crafted and delivered training programs that set the benchmark for excellence in service and hospitality.
- Foster a positive shift in corporate culture with Louie Gravance's expertise in creating memorable and impactful experiences.
- Louie Gravance's initiatives, including Bank of America's acclaimed "The Bank of America Spirit" campaign, are credited with reshaping customer service standards across industries.
Experience the transformative magic of Louie Gravance, celebrated for his unparalleled impact on global customer service. With over 25 years at Disney, Louie pioneered iconic training programs and multi-million-dollar campaigns for industry leaders like ING Financial and Nikon. As a keynote speaker and author of
“SERVICE is a SUPERPOWER!”
, Louie blends Disney excellence with humor and heart, ensuring every presentation inspires and empowers.
Read the full profile: Louie Gravance “SERVICE is a SUPERPOWER!”
, Louie blends Disney excellence with humor and heart, ensuring every presentation inspires and empowers.
Non-binding request for Louie Gravance
Keynotes
Keynote by Louie Gravance: Service is a Superpower
When a service employee asks the question, "What's in it for me," the honest and correct response is EVERYTHING." Your team members deserve to know that an investment OF themselves is an investment IN themselves.
This is not always an easy message to convey and convince your staff that "great service serves the
server first."
Let me Louie it for you.
Just as he convinced and inspired thousands of cast members at Walt Disney World on their first day; let's illustrate to your employees how looking for opportunities to create magic for a customer can transcend their careers and lives.
When a WOW moment in customer service takes place it doesn't happen only for the customer, it occurs for both, simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence. It has been Louie's pleasure to re-ignite the passion for service excellence with bankers, nurses, claims adjusters, and casino workers just to name a small few.
This power talk explores what a WOW moment looks, sounds, and feels like and why delivering it is good for everyone involved. Every participant will come to understand that every customer interaction is an opportunity. An opportunity to define, not just what they're willing to do, but what they're willing to be.
This is not always an easy message to convey and convince your staff that "great service serves the
server first."
Let me Louie it for you.
Just as he convinced and inspired thousands of cast members at Walt Disney World on their first day; let's illustrate to your employees how looking for opportunities to create magic for a customer can transcend their careers and lives.
When a WOW moment in customer service takes place it doesn't happen only for the customer, it occurs for both, simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence. It has been Louie's pleasure to re-ignite the passion for service excellence with bankers, nurses, claims adjusters, and casino workers just to name a small few.
This power talk explores what a WOW moment looks, sounds, and feels like and why delivering it is good for everyone involved. Every participant will come to understand that every customer interaction is an opportunity. An opportunity to define, not just what they're willing to do, but what they're willing to be.
Keynote by Louie Gravance: Creating Wow Service Moments
ALL organizations are constantly engaging their internal and external customers in a NARRATIVE of sorts. Regardless of what anyone is selling or providing, a story is conveyed through every single transaction, involving every single sense we possess. This narrative drives everything from customer expectations to employee satisfaction and even your very BRAND ESSENCE.
What do we look like?
What do we sound like?
What do we smell like?
What do we feel like?
Since all of your team members are telling a story with every transaction, shouldn't it be the story you want to convey to your customers? Every day? Every transaction?
For over 40 years Louie has appeared on radio, network television, film, stage, and in theme parks, as well as worked with corporate trainers in medicine, retail, foods, manufacturing, automakers, and insurance companies to name just a few. They are all, at their core, show business.
This is a lively and comedic talk that can be customized to your event and purpose.
What do we look like?
What do we sound like?
What do we smell like?
What do we feel like?
Since all of your team members are telling a story with every transaction, shouldn't it be the story you want to convey to your customers? Every day? Every transaction?
For over 40 years Louie has appeared on radio, network television, film, stage, and in theme parks, as well as worked with corporate trainers in medicine, retail, foods, manufacturing, automakers, and insurance companies to name just a few. They are all, at their core, show business.
This is a lively and comedic talk that can be customized to your event and purpose.
Keynote by Louie Gravance: THE TEN SKILLS of the SERVICE SUPERHERO
This workshop is the perfect companion piece with the keynote, “SERVICE is a SUPERPOWER!” We further explore the delivery of “magical” service moments consistently through the use of ten basic skills. Serving with INTENTION, and serving with VISION are just two of the skills covered in this deep-dive into the practical application of the Disney service principles.
Participants will:
Learn ways of identifying the narrative of your business.
Create an intention statement aimed at supporting the goals of your event.
Isolate keywords that ground your customers’ experience.
Learn a fun exercise they can implement with their staff called, “Good Show/Bad Show.
Create an action plan for performance improvement.
Laugh a lot.
Aimed at leaders and managers tasked with modeling and inspiring service excellence, participants come
away with a training template for sharing what they’ve learned back home.
Participants will:
Learn ways of identifying the narrative of your business.
Create an intention statement aimed at supporting the goals of your event.
Isolate keywords that ground your customers’ experience.
Learn a fun exercise they can implement with their staff called, “Good Show/Bad Show.
Create an action plan for performance improvement.
Laugh a lot.
Aimed at leaders and managers tasked with modeling and inspiring service excellence, participants come
away with a training template for sharing what they’ve learned back home.
Louie Gravance
From Disney Magic to Corporate Success
Discover the transformative power of Keynote Speaker Louie Gravance, a renowned motivational speaker celebrated for his expertise in customer service and corporate culture. With over 25 years at the Walt Disney Company, Louie Gravance honed his skills crafting extraordinary customer experiences and pioneering innovative training programs at the Disney Institute. Now, as a sought-after motivational speaker, Louie Gravance shares his insights with organizations worldwide, helping them elevate their service standards and enhance customer loyalty.
Booking Louie Gravance for your event means accessing a wealth of knowledge derived from his tenure at Disney and subsequent consulting career. His presentations blend practical strategies with captivating storytelling, ensuring that audiences are not just motivated, but equipped with the tools to drive tangible results. Whether you're looking to foster a culture of service excellence, boost employee morale, or redefine customer interactions, Louie Gravance delivers with unparalleled expertise and passion.
His impact spans industries and his achievements include designing multi-million-dollar service campaigns and receiving accolades for reshaping business consciousness. His book,
“SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom)”
, further reinforces his commitment to empowering teams with the skills of service superheroes. Book Louie Gravance for your next event and embark on a journey towards unparalleled customer service and organizational success.
Booking Louie Gravance for your event means accessing a wealth of knowledge derived from his tenure at Disney and subsequent consulting career. His presentations blend practical strategies with captivating storytelling, ensuring that audiences are not just motivated, but equipped with the tools to drive tangible results. Whether you're looking to foster a culture of service excellence, boost employee morale, or redefine customer interactions, Louie Gravance delivers with unparalleled expertise and passion.
His impact spans industries and his achievements include designing multi-million-dollar service campaigns and receiving accolades for reshaping business consciousness. His book,
“SERVICE is a SUPERPOWER! (Lessons Learned in a Magic Kingdom)”
, further reinforces his commitment to empowering teams with the skills of service superheroes. Book Louie Gravance for your next event and embark on a journey towards unparalleled customer service and organizational success.
Louie Gravance | 2023 Sizzle Reel
Watch Louie Gravance in action!
Louie Gravance | United Healthcare Clip
Watch Louie Gravance in action!
