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Boost Customer Loyalty: Unleash Marc Gordon's Keynote Magic!

Marc Gordon

travels from Canada

Internationally recognized Customer Experience expert empowering organizations to inspire loyalty, increase sales, and reduce employee stress. Book Marc Gordon for transformative keynotes.

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Looking for a dynamic keynote speaker who delivers powerful results? Look no further than Marc Gordon, the renowned motivational speaker who can ignite your audience and drive your event to new heights. With Marc Gordon, you'll experience the perfect blend of inspiration and actionable strategies, guaranteed to leave your attendees motivated and eager to implement change. Don't miss out on the opportunity to book Marc Gordon for your upcoming event. Elevate your audience's experience, boost sales, and create a lasting impact. Contact us now to secure your Marc Gordon booking and make your event truly unforgettable.

Why you should book Marc Gordon for your next event

  • Ignite Transformation: Marc Gordon’s keynote speeches empower organizations to transform their customer experience, drive sales growth, and foster customer loyalty. Gain the tools and insights needed to revolutionize your business.
  • Inspire and Motivate: Marc Gordon’s dynamic and captivating speaking style engages audiences, leaving them inspired and motivated to take immediate action. Fuel your team’s drive and create a culture of excellence with his impactful messages.
  • Global Impact: Marc Gordon has shared his strategies with thousands of managers and front-line staff virtually, breaking geographical boundaries. Access his global perspective and create a customer experience that resonates across borders.

Are you searching for a keynote speaker who can deliver real results and inspire your organization to reach new heights? Look no further than Marc Gordon, the renowned motivational speaker who has captivated audiences worldwide with his dynamic and impactful presentations. When you book Marc Gordon for your event, you’re not just getting a speaker, but a catalyst for change and growth.

As a keynote speaker, Marc Gordon is known for his ability to ignite transformation within organizations. He brings a wealth of experience as an internationally recognized customer experience professional, and his expertise has been sought after by top media outlets, including television, radio, and print. With his proven track record and an endorsement from the esteemed Oprah Winfrey Network, Marc Gordon has earned the reputation of a “marketing superstar.”

What sets Marc Gordon apart is his unwavering commitment to delivering actionable strategies that drive tangible results. His keynotes are not just motivational pep talks; they provide practical tools and insights that can be implemented immediately. By tapping into the science of communication and human behavior, Marc Gordon shows organizations how to create and deliver experiences that inspire customer loyalty, increase sales, reduce employee stress, and boost morale.

When you book Marc Gordon for your event, you gain access to a wealth of knowledge and expertise that has transformed over 200 organizations across three continents. He understands that every business is unique, which is why he customizes each keynote to fit your specific industry, challenges, and goals. Whether you’re in retail, hospitality, finance, or any other sector, Marc Gordon’s insights and strategies can be tailored to your organization’s needs.

Marc Gordon’s impact goes beyond borders. With the ability to deliver virtual keynotes to thousands of managers and front-line staff, he breaks geographical constraints and ensures that his message reaches global audiences. His international perspective and cross-cultural understanding give you a competitive edge in today’s interconnected business landscape.

When you book Marc Gordon for your event, you’re making an investment in your organization’s future. You’re choosing a speaker who will not only inspire and motivate your team but also equip them with the tools and strategies needed to drive real change. The value proposition is clear: by leveraging Marc Gordon’s expertise, you can transform your customer experience, increase sales, reduce stress, and enhance morale.

Don’t miss out on the opportunity to book Marc Gordon for your upcoming event. Elevate your audience’s experience, boost your organization’s performance, and leave a lasting impact. Contact us now to secure your Marc Gordon booking and unlock the path to success.

See keynotes with Marc Gordon
Keynote by speaker Marc Gordon

SELLING HAPPINESS: How to create customer experiences that inspire loyalty and increase sales

Customer expectations are changing faster than ever before. Marketing, social media, technology and cultural trends are shaping people’s beliefs and values, which can often lead to a sense of entitlement. This can make it difficult for businesses to consistently deliver fulfilling experiences. And for those that try, the result is often higher transaction costs, stressed out staff , and disappointed customers.

However, there is a way to deliver experiences that are easy to manage and cost effective, while successfully building customer trust and loyalty.

During this presentation, Marc will share the secrets of what it takes to keep customers coming back. Best of all, how to do it without the effort of “wowing” every customer.

Combining the science of human behaviour and best business practices, Marc shares personal stories and real-world examples to provide you with the skills and techniques to create manageable processes that deliver rewarding customer experiences.

Who should attend:

  • Management focused on customer acquisition and retention
  • Customer service managers
  • Business owners who want to attract new customers and keep current ones

Key takeaways:

  • Find out what customer experience really is how every employee can contribute
  • Learn what influences expectations, and how to use that to engage with customers more effectively
  • Find out the single easiest way to deliver experiences that keep customer coming back
  • Discover what truly drives customer loyalty (Hint: it doesn’t involve exceeding expectations)
  • Learn the three traits that start every successful customer experience
Keynote by speaker Marc Gordon

SELLING HAPPINESS: Strategies to inspire customer loyalty, build employee morale, and reduce costs

Ready to find out how to inspire customer loyalty and increase sales while reducing costs? Then this is a workshop you don’t want to miss.

This half-day workshop will show you how to transform your organization into a customer focused, market leader. Delivered with positive energy, real world stories, and lots of interaction, this workshop has proven to be a game changer for any industry.

The first half of the workshop explores the human aspect of what influences people and their buying habits. We cover media, culture, racism, conspiracy theories, and social trends. We also dive into how COVID 19 has impacted society and its beliefs and attitudes. This portion of the workshop has been called “the most important and relevant subject matter that people need to hear.”

The second half takes this newfound knowledge and applies it to the business world. We look at how preconceived ideas can influence customer behaviour. The ideas and lessons shared by Marc often result in a paradigm shift in how attendees do business.

Every attendee gets the opportunity to examine their own organization to see the impact of its policies and culture. This leads to that “ah-ha” moment when they discover how values and resources impact the experiences it delivers.

This workshop is designed for groups that are seeking real change and want to leave with the tools to make it happen.

The content of this workshop can be tailored to a specific industry as needed. Every attendee will leave with a deep understanding of how to deliver fulfilling experiences to each customer regardless of beliefs, values, or previous experiences.

Key takeaways:

  • Find out the secret of why some customers are naturally loyal, while others seem to leave for no reason – and how you can leverage that for success
  • Discover the three influencers that determine people’s ideas and opinions of your company’s products and services
  • Learn the myth and reality of exceeding expectations – and how it can save you time and money
  • Learn the three pillars of customer experience (It will change how you do business forever)
  • Find out the three traits that make the perfect customer experience – and how incredibly effective they are
  • A clear understanding of what changes need to be made within their own company in order to deliver better experiences
Keynote by speaker Marc Gordon

SELLING LIKE A SHERPA: Using value and insight to guide customers (and yourself) to success

The sales landscape has changed. Technology has empowered customers to know more about products than the people who sell them. New distribution channels allow customers to side-step the sales process by purchasing directly. And a world-wide pandemic has reduced the need or opportunities for making in-person connections.

But what has not changed is that people and the companies they work for need help. They have questions that need answering, problems that need fixing, and most importantly, they need to be heard and understood.

Selling Like a Sherpa shows salespeople from any industry how to increase sales by going from selling to servicing. By embracing the professional qualities of Sherpas, the Nepalese people world renowned for their skills in guiding climbers to the top of Mount Everest, anyone can become a superstar salesperson.

Who should attend:

  • Sales executives
  • Outside/Inside salespeople
  • Account managers

Key takeaways:

  • What Sherpas can teach us that can elevate any salesperson, regardless of experience or industry
  • Why turning down a sale can create a customer for life – and more sales
  • Learn ways to leverage Customer Experience into a powerful sales tool that can also benefit your entire company
  • How to provide value in a way that builds customer trust and loyalty
  • The easiest one-step method to increasing sales while delivering greater value
Keynote by speaker Marc Gordon

NO APOLOGIES NEEDED: How to turn negative situations into positive outcomes

No matter how much you try, sometimes things won’t go right. And this can result in an unhappy customer.

Dealing with unhappy customers is when an organization shows their true character. This comes from a combination of company culture, employee empowerment, and predefined policies.

Some companies will do whatever it takes to make the situation right for the customer, regardless of cost or resources. Other companies will become passive, choosing to hide behind policies or pass the customer off to various departments. And then there are those companies that just don’t care. So which approach is the right one?

In this presentation, Marc explores and debunks the myths of customer service. How far should you go to keep a customer happy? What would be considered an ideal outcome? Should every customer be treated the same? You’ll learn the art and science of dealing with unhappy customers from any industry. And, how to handle their issues – rational or otherwise – by offering practical, manageable solutions that lead to a mutually beneficial outcome. Marc will also share strategies to deflate emotional situations and keep everyone focused on the solution rather than the problem.

Delivered with Marc’s high energy style, this presentation is designed for management, customer service staff and anyone that deals with customers.

Key takeaways:

  • Discover who the most important person is in the conversation, and how you can leverage that for a
    better outcome
  • Learn how to avoid common pitfalls that result in employees getting stressed and customers leaving angry
  • Find out why apologizing to the customer may be the worst thing you can do, and what they really want to hear from you
  • Learn how to keep your emotions in check, even when the customer can’t
  • Discover the three goals any successful customer service program must accomplish
  • Find out why being contacted by an unhappy customer can be the best thing for your company, and how to leverage that for greater success
  • Learn ways to identify and prevent recurring customer service issues
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See keynotes with Marc Gordon
Non-binding request for Marc Gordon

Send a simple request. You’ll get a quick reply with fees and availability

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Keynote topics with Marc Gordon