Niek van den Adel

Ledership

What is an ‘Inspirational Leader’? Are leaders just there to make employees happy? Can’t employees do that themselves? As a leadership speaker, Niek likes to take your organization along a new path to leadership. Fewer managers and more leaders!

The term ‘inspirational leadership’ seems to indicate that a leader is meant to inspire individual employees. A noble pursuit perhaps, but is that the only added value of a leader? And why can’t employees inspire themselves? How do you properly fulfill your role as an inspiring leader?

A great leader must firstly be a member.

Niek is happy to take you and your organization along in the new way of leadership. How do you keep yourself and your employees on track with your mission? How do you ensure self-managing teams, in which you act as an inspiration and booster? So what better to do and what’s not to do? What works for the new generation (generation Y) that was not yet applicable to the previous (generation X)? What does all this require of you as a leader?

Customer focus

Sure… we can talk about how we create an organization with customer excellence, hostmanship, the 9+ NPS experience…. We can make it as complicated as we want. But let’s start with the basics. Being nice to each other, to our visitors and to our customers, it doesn’t have to be more difficult than that. As a customer-oriented speaker, Niek will take you on board.

Customer focus, also known as hospitality, is extremely important for any organization. It doesn’t even matter in which industry you are active. At a bank, in a supermarket, in education, or in healthcare: we simply don’t know how to treat each other, our customers, and our visitors. It applies to situations throughout our lives. When you hear someone say “good morning” out loud on the train, you know it can only be the conductor, right? Everyone else present is silent and prefers to avoid contact.

Is that bad? No, that’s pretty funny. It is sometimes good to discuss with each other what we consider to be normal customer-oriented and hospitable behaviour.

When you start working, do you only pour coffee for yourself? Do you sit behind your computer or do you first stop by all the offices to say hello?

CUSTOMER FOCUS IN PRACTICE

Niek can draw on 15 years of hospitality experience. From dishwasher to cook, from waiter to host, from café to restaurant, from cleaner to owner. In his role as an inspirer and keynote speaker, he likes to tell stories about what we can learn from the hospitality industry. What is service – and is it still relevant today? The speech is more than suitable if you:

• want more happy employees and customers
• want to go back to the essence of your field
• want to work on future skills
• want to get the intrinsic motivation and a power boost
• want a keynote speaker that people will be talking about for months

As a motivational speaker, Niek likes to go undercover in your organization first. He then confronts your organization in an in-company presentation about what he experienced during the mystery visit – with a smile and the occasional tear. Time and again, this turns out to lead to special findings and useful conclusions that are immediately applicable. Because as I said, let’s not make it too complicated. Something for your organization?

Inspirational webinar

We live in a special time. Our health is no longer self-evident, there is uncertainty and we all work from home. This is pre-eminently a time when we have to look for inspiration and new forms of connection with each other. Organize a digital event! Niek is happy to take your organization along in an interactive Webinar about resilience and agility. In an inspiring 45 minutes during lunch or at 4 o’clock with a glass of wine, everything is possible. He shares his story and gives practical tips and skills on how we humans deal with adversity and how we remain agile in this time. Why does one seem to dance in life and the other sits down with the suits? Why are some companies thriving now and others going under? How do you actually develop resilience?

Normally he is on stage internationally about 120 times a year to talk about these subjects. Now it’s time for the online version of this. It works on all platforms from MS Teams to hangouts, to Zoom to all webinar platforms. With an interactive Prezi, he shows that webinars can also be inspiring! Let yourself and your employees be inspired and share these stories with each other so that you stay connected. Reward them for the hard work and innovative thinking of the past few weeks. References from Kramp, ING, Rabobank, Young Colfield, and blue media are available.

INSPIRATION SPEAKER

A spinal cord injury and a syrinx: you wouldn’t wish those two on anyone. But Nick thinks otherwise. According to him, this is the ideal combination for real die-hards. His idea: as long as we can live with it, we should do that. And good. So, eight years after his accident, he married his occupational therapist, was a father of three beautiful daughters, had a nice low-energy house built, speaks as an inspirational speaker, internationally to thousands of people (100+ keynotes per year ), he teaches people that the key to happiness may be in embracing pain, and his blogs are read 200,000 times. His motto: happiness is not in your legs. Happiness is a choice. The following topics are covered:

• Cope with change
• Resilience is the key to success
• Don’t motivate but inspire

Speaker care

If there is one concept that Niek feels completely at home in, it is as a Care Speaker

No one has started working in healthcare for the rules and protocols. People who want to mean something to others, work in healthcare, and that is where the potential profit lies. It actually sounds very logical, right? Niek always works from the patient-therapist-family triangle, in which all three must be in balance. But how do you balance a triangle? How do we manage, despite all the changes? How do we get that nice atmosphere back in the department and ensure that patients continue to choose your healthcare institution? How do we involve the environment and the family in the care process?

YOU ALWAYS RECOGNIZE A HEALTHY DEPARTMENT BY THE SELF-BAKED CAKE ON THE BIRTHDAYS, FOR THE EMPLOYEE… AND THE PATIENT

Niek always combines his background in hospitable care with positive Health (Institute of Positive Health): Health as the ability to adapt and take control, in the light of the social, physical, and emotional challenges of life.

Niek likes to combine his personal experiences with positive health. Can you use the elaboration of this definition to start a different conversation? What does this require of the patient and the care provider? Want to know more about Positive Health, told by a man who knows everything about the combination of health and positivity?

Speaker change: Resilience

“Reorganization, new technology, new employees, or an increasing workload. The fact is that the world is changing around us. And fast too!”

And that is not bad at all. In an inspiring speech, Niek explains how everything changed for him at the age of 28. How do you shape your new reality in which everything, really everything, is different? Niek remembers being very angry and sad, rebelling against everything and everyone, wanting to go back in time where nothing had changed.

But that strategy did not bring Niek much. Just more anger and grief. But how did Niek -and many others- succeed? Why do some people and some organizations go through changes as if it was nothing?

Niek shares his 5 success factors, so you can start your own change management right away. Imagine you are embracing all the change because you know it will bring you pleasure. Imagine that you are turning every setback into an opportunity, and you do not longer know resistance because you understand that it is not the company and not the change that determines your happiness; it is you and you alone!