Nancy Rademaker

THE X Factor of Customer Centricity

This keynote speech takes the audience on a journey of human change, the effect on organizations, and how customer-centricity and focusing on Customer Experience (CX) is essential to acquire and retain customers.  But the X factor is not only about the customer. An equal focus on Employee Experience (EX) will distinguish great companies from average ones.

Audience takeaways:

• How CX and EX are to go hand in glove for organizations to be successful and this requires a drastic cultural change.
• Why processes and procedures need to be rethought from scratch,
• Where leadership and organizational structure need a thorough make-over.

The Power of AI

In this keynote, Nancy highlights how big data and new technologies have brought us on the cusp of a new Augmented Age that will change not only businesses but the entire fabric of society as well.

Audience takeaways:

• Easy to understand overview of what AI is and how it works, based on scientific research, and animated with lively and impressive examples.
• What AI can do and how it can contribute to augmenting your business, from gaining exponential improvements in efficiency to acquiring deeper customer knowledge.

Leadership & Digital Transformation in The Beyond

Exponentially evolving technology is transforming the outside world like never before. The world of business, too, is changing at the same speed of light and leaders are having a hard time catching up and moving ahead to thrive in The Beyond.

• How to stay ahead of the digital transformative curve
• Key tips on what to expect and how to prepare for it

Healthcare in The Beyond – Patient Centricity is THE Leading Game

Nothing is more important to us than our health, and it will be the healthcare sector that is going to be redefined completely by technology. The whole of humanity will be affected. Healthcare will be driven much more by consumers than physicians as the patient is taking control of his own health and his own treatment. In this hyperconnected world, any healthcare company needs to become agile and adopt a
fluid strategy.

Audience takeaways:

• A perfect example of the positive impact of technology, big data, Artificial Intelligence and robotization.

Surviving the Corona Crisis – Emergence of a New ‘New Normal’

Those that have seen Nancy present, know that she has been speaking about the New Normal for a couple of years already. An age where digital had moved from being a novelty to becoming the norm. An age where significant industry disruption was quickly taking place because of the speed and scalability technology brought along. Companies had to face and respond to exponential evolutions. The need for change was there, yet not every leader felt the same sense of urgency.

Speaker Nancy Rademaker frequently talked about the need for extreme customer centricity, using technology as a massive enabler. Then everything changed. ‘The New Normal’ is a term that is now used by everyone. Time to shed a light on this new situation.

Audience takeaways:

• Once the tsunami retreats, what kind of world will we return to? It will NOT be Business as Usual. The New Normal is here to stay.
• This keynote is a call to action for leadership. Not to go into hibernation, but to guide your company with maximum power. To
  put extreme effort into your brand and innovation.
• To lead your workforce with endless energy. Resilience will be the decisive factor.
• For organizations to survive, for humans to recover, for everyone to thrive in this New Normal.