Experiential Literacy and the Architecture of Trust: Why the AI & XR Revolution Will Fail Without ‘Empathy-Led’ Strategies
We are currently witnessing the greatest architectural shift in human history, but it isn’t happening in our cities. It’s happening inside our systems. As AI and XR transition from novelty to infrastructure, I think most organisations are making a fatal mistake: they are optimising for technical speed while ignoring human experience. When the gap between what a system can do and what a human